{"id":967,"date":"2024-01-27T15:23:45","date_gmt":"2024-01-27T14:23:45","guid":{"rendered":"https:\/\/njmotion.com\/customer-service\/"},"modified":"2025-12-04T13:12:04","modified_gmt":"2025-12-04T12:12:04","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/njmotion.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”152″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”10%” constrain_group_1=”yes” bottom_padding=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text text_direction=”default”]\n

User Support<\/h1>\n

It Has a Great Support Team.<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ca0000″ scene_position=”center” top_padding=”15″ constrain_group_1=”yes” bottom_padding=”15″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”]
\"simuladores <\/div>
\n
Mon – Fri \/ 9:00 AM – 7:00 PM<\/strong> <\/span><\/div>\n
Work days\/hours!<\/span><\/div>\n <\/div>
<\/div><\/div>[\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”]
\"simuladores <\/div>
\n
+34 626 242 415<\/span> <\/strong><\/span><\/div>\n
Telephone support!<\/span><\/span><\/div>\n <\/div>
<\/div><\/div>[\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”]
\"simuladores <\/div>
\n
sales@njmotion.com <\/span><\/strong><\/span><\/div>\n
Order support!<\/span><\/span><\/div>\n <\/div>
<\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” constrain_group_2=”yes” left_padding_tablet=”20%” constrain_group_4=”yes” right_padding_tablet=”20%” left_padding_phone=”24px” constrain_group_6=”yes” right_padding_phone=”24px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”10″ overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”3%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_responsive_text font_size_desktop=”3vw” font_size_tablet=”5vw” font_size_phone=”8vw” font_line_height=”1.1″ text_direction=”default”]\n

Frequently Asked Questions<\/h3>\n[\/nectar_responsive_text][vc_column_text text_direction=”default”]\n

NjMotion<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Where to Buy NjMotion Products?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]We will be happy to receive your order through our website njmotion.com <\/span>[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Do You Ship Worldwide?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]Currently, we ship to a wide variety of locations worldwide. We invite you to contact our customer service team for specific information about the destinations to which we can ship our products. We can provide the details you need about the shipping options available for your location. Contact us through our email sales@njmotion.com<\/a> or by phone +34 626 242 415<\/span>.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What Type of Warranty Do You Offer for your Products?”]
 <\/p>\n

Warranty coverage varies by product and its use. Our products are backed by a 3-year limited warranty. If you require assistance, please contact our support team. <\/p>\n

  <\/div>[\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”How Can I Learn more about You?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]You can become part of the NjMotion community, experts passionate about everything related to simulation, by following us on Instagram, <\/a>Facebook<\/a> and Youtube<\/a>. <\/span>[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text text_direction=”default”]\n

Cockpit<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”How Can I Adapt the Compact to My Chassis? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

It’s a very simple process. Click on this link<\/a> to access the help support steps. <\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Can Seat Rails be Installed on My Motion Simulator? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

If possible, the weight should preferably be on the pivot point.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Can I Customize any of the Products? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

At NjMotion, we manufacture and distribute our own products. In our facilities, we have CNC milling, laser cutting, vinyl wrapping, welding, hydraulic folding, and 3D printing services. This enables us to offer the best quality products at competitive prices. In addition, we have the ability to provide custom supports or parts to meet the specific needs of our customers. <\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What Maintenance should I Follow with My Motion Simulator? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

It is not necessary to follow product maintenance, as its conditions do not require it.<\/p>\n[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text text_direction=”default”]\n

Software<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What is SimTools Motion Simulator Software?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

SimTools is designed to operate motion simulators, control panels, transducers (low effect actuators), wind simulators and more. All this providing the user with the flexibility necessary for almost any type of motion simulator design. See this link <\/a>to learn more. <\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What are Potentiometers for and how to Use Them?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]Consult the instruction manual in the section<\/span>.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What Version of SimTools should I Use? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Version 3.0 is the right one.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Is it Possible to Configure the Direction of Movement? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Yes, check out this video to learn more.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”How could We Adapt the Sensitivity or Amount of Movement? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

It is necessary to consult the potentiometers, what they are for and locate them.<\/p>\n

Check out this video to learn more.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What Steps should I Follow to Install My Games?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Check out this video<\/a> to learn more.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What Steps should I Follow for the Installation of SimTools Software?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Self-help video or flyer. X Simulators is the software community to access forums or help <\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”How can I configure the sensitivity or the movement experience? Can I vary the sensitivity of the movement? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

There are three options, 1: Low, 2: Medium 3: High<\/p>\n

Video specifying the minute where they can find the answer<\/p>\n

Various profiles in each plugin.<\/p>\n[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text text_direction=”default”]\n

Accessories<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What Monitor Size is the Stand Compatible with?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Steel: Compatible up to 27 inches.<\/p>\n

Aluminum: Compatible up to 65 inches.<\/p>\n

* Depending on the support model.<\/p>\n[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text text_direction=”default”]\n

Motion Systems<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”What are the Differences between the Compact-R and Compact Evo?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

The Compact-R has proven its quality and reliability for more than three years on the market. We continue to have it available and it is the best solution for all budgets. <\/p>\n

The Compact Evo represents a progression of the Compact-R, which positions it as the superior range. It features improvements in sound, speed, smoothness, force, precision and definition in its movements. Comment end <\/span><\/p>\n[\/nectar_responsive_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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