{"id":1061,"date":"2024-01-27T15:23:45","date_gmt":"2024-01-27T14:23:45","guid":{"rendered":"https:\/\/njmotion.com\/atendimento-ao-cliente\/"},"modified":"2025-10-16T17:52:07","modified_gmt":"2025-10-16T15:52:07","slug":"atendimento-ao-cliente","status":"publish","type":"page","link":"https:\/\/njmotion.com\/pt-br\/atendimento-ao-cliente\/","title":{"rendered":"Atendimento ao cliente"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”152″ bg_position=”center center” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”10%” constrain_group_1=”yes” bottom_padding=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text text_direction=”default”]\n

Atendimento ao usu\u00e1rio<\/h1>\n

Conta com uma grande equipe de suporte.<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ca0000″ scene_position=”center” top_padding=”15″ constrain_group_1=”yes” bottom_padding=”15″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”]
\"simuladores <\/div>
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Seg – Sex \/ 9:00 – 19:00<\/strong> <\/span><\/div>\n
Dias\/hor\u00e1rios de trabalho!<\/span><\/div>\n <\/div>
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\"simuladores <\/div>
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+34 626 242 415<\/span> <\/strong><\/span><\/div>\n
\u00a1Suporte telef\u00f4nico!<\/span><\/span><\/div>\n <\/div>
<\/div><\/div>[\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”]
\"simuladores <\/div>
\n
sales@njmotion.com <\/span><\/strong><\/span><\/div>\n
\u00a1Suporte a pedidos!<\/span><\/span><\/div>\n <\/div>
<\/div><\/div>[\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” constrain_group_2=”yes” left_padding_tablet=”20%” constrain_group_4=”yes” right_padding_tablet=”20%” left_padding_phone=”24px” constrain_group_6=”yes” right_padding_phone=”24px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” zindex=”10″ overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”3%” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_responsive_text font_size_desktop=”3vw” font_size_tablet=”5vw” font_size_phone=”8vw” font_line_height=”1.1″ text_direction=”default”]\n

Perguntas frequentes<\/h3>\n[\/nectar_responsive_text][vc_column_text text_direction=”default”]\n

NjMotion<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Onde comprar os produtos da NjMotion?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]Teremos o prazer de receber seu pedido atrav\u00e9s do nosso site njmotion.com <\/span>[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Voc\u00eas fazem envios para todo o mundo?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]Atualmente, fazemos envios para uma ampla variedade de locais em todo o mundo. Convidamos voc\u00ea a entrar em contato com nossa equipe de atendimento ao cliente para obter informa\u00e7\u00f5es espec\u00edficas sobre os destinos para os quais podemos enviar nossos produtos. Podemos fornecer os detalhes de que voc\u00ea precisa sobre as op\u00e7\u00f5es de envio dispon\u00edveis para sua localiza\u00e7\u00e3o. Consulte-nos atrav\u00e9s do nosso e-mail sales@njmotion.com<\/a> ou pelo telefone +34 626 242 415<\/span>.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Que tipo de garantia voc\u00eas oferecem para seus produtos?”]
 <\/p>\n

A cobertura da garantia varia de acordo com o produto e seu uso. Nossos produtos s\u00e3o cobertos por uma garantia limitada de 3 anos. Se precisar de assist\u00eancia, por favor, entre em contato com nossa equipe de suporte. <\/p>\n

  <\/div>[\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Como posso saber mais sobre voc\u00eas?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]Voc\u00ea pode fazer parte da comunidade NjMotion, especialistas apaixonados por tudo relacionado \u00e0 simula\u00e7\u00e3o, seguindo-nos atrav\u00e9s do Instagram, <\/a>Facebook<\/a> e Youtube<\/a>. <\/span>[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text text_direction=”default”]\n

Cockpit<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Como posso adaptar o Compact ao meu chassi? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

\u00c9 um processo muito simples. Clique neste link<\/a> para acessar os passos do suporte de ajuda. <\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”\u00c9 poss\u00edvel instalar trilhos de assento no meu simulador de movimento? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Se for poss\u00edvel, o peso deve estar preferencialmente sobre o ponto de giro.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Posso personalizar algum dos produtos? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Na NjMotion, fabricamos e distribu\u00edmos nossos pr\u00f3prios produtos. Em nossas instala\u00e7\u00f5es, contamos com servi\u00e7os de fresagem CNC, corte a laser, vinil, soldagem, dobra hidr\u00e1ulica e impress\u00e3o 3D. Isso nos capacita a oferecer produtos da melhor qualidade a pre\u00e7os competitivos. Al\u00e9m disso, temos a capacidade de fornecer suportes ou pe\u00e7as personalizadas para atender \u00e0s necessidades espec\u00edficas de nossos clientes. <\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Que manuten\u00e7\u00e3o devo seguir com meu simulador de movimento? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

N\u00e3o \u00e9 necess\u00e1rio seguir uma manuten\u00e7\u00e3o do produto, j\u00e1 que suas condi\u00e7\u00f5es n\u00e3o a exigem.<\/p>\n[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text text_direction=”default”]\n

Software<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”O que \u00e9 o software de simulador de movimento SimTools?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

O SimTools foi projetado para operar simuladores de movimento, pain\u00e9is de controle, transdutores (atuadores de baixo efeito), simuladores de vento e muito mais. Tudo isso proporcionando ao usu\u00e1rio a flexibilidade necess\u00e1ria para quase qualquer tipo de design de simulador de movimento. Consulte este link <\/a>para saber mais. <\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Para que servem os potenci\u00f4metros e como us\u00e1-los?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]Consulte o manual de instru\u00e7\u00f5es na se\u00e7\u00e3o<\/span>.[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Que vers\u00e3o do SimTools devo usar? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

A vers\u00e3o 3.0 \u00e9 a adequada.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”\u00c9 poss\u00edvel configurar a dire\u00e7\u00e3o do movimento? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Sim, consulte este v\u00eddeo para saber mais.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Como poder\u00edamos adaptar a sensibilidade ou quantidade de movimento? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

\u00c9 necess\u00e1rio consultar os potenci\u00f4metros, para que servem e localiz\u00e1-los.<\/p>\n

Consulte este v\u00eddeo para saber mais.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Que passos devo seguir para instalar meus jogos?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Consulte este v\u00eddeo<\/a> para saber mais.<\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Que passos devo seguir para a instala\u00e7\u00e3o do software SimTools?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

V\u00eddeo de autoajuda ou flyer. X Simulators \u00e9 a comunidade do software para acessar f\u00f3runs ou ajuda. <\/p>\n[\/nectar_responsive_text][\/toggle][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Como posso configurar a sensibilidade ou a experi\u00eancia de movimento? Posso variar a sensibilidade do movimento? “][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

Existem tr\u00eas op\u00e7\u00f5es: 1: Baixa, 2: M\u00e9dia, 3: Alta<\/p>\n

V\u00eddeo para especificar o minuto onde podem encontrar a resposta<\/p>\n

V\u00e1rios perfis em cada plugin.<\/p>\n[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text text_direction=”default”]\n

Acess\u00f3rios<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Para que tamanho de monitores o suporte \u00e9 compat\u00edvel?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

A\u00e7o: Compat\u00edvel com at\u00e9 27 polegadas.<\/p>\n

Alum\u00ednio: Compat\u00edvel com at\u00e9 65 polegadas.<\/p>\n

* Conforme modelo de suporte.<\/p>\n[\/nectar_responsive_text][\/toggle][\/toggles][vc_column_text text_direction=”default”]\n

Motion Systems<\/h2>\n[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”default” border_radius=”20px”][toggle color=”Default” heading_tag=”h3″ heading_tag_functionality=”default” title=”Quais s\u00e3o as diferen\u00e7as entre o Compact-R e o Compact Evo?”][nectar_responsive_text font_size_min=”14px” font_size_max=”20px” font_size_desktop=”1.1vw” font_line_height=”1.6″ text_direction=”default”]\n

O Compact-R demonstrou sua qualidade e confiabilidade por mais de tr\u00eas anos no mercado. Continuamos a t\u00ea-lo dispon\u00edvel e \u00e9 a melhor solu\u00e7\u00e3o para todos os or\u00e7amentos. <\/p>\n

O Compact Evo representa uma progress\u00e3o do Compact-R, o que o posiciona como a linha superior. Apresenta melhorias no som, na velocidade, na suavidade, na for\u00e7a, na precis\u00e3o e na defini\u00e7\u00e3o de seus movimentos. Fim do coment\u00e1rio <\/span><\/p>\n[\/nectar_responsive_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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