User Support
It Has a Great Support Team.
Mon – Fri / 9:00 AM – 7:00 PM
Work days/hours!
+34 626 242 415
Telephone support!
sales@njmotion.com
Order support!
Frequently Asked Questions
NjMotion
Where to Buy NjMotion Products?
We will be happy to receive your order through our website njmotion.com
Do You Ship Worldwide?
Currently, we ship to a wide variety of locations worldwide. We invite you to contact our customer service team for specific information about the destinations to which we can ship our products. We can provide the details you need about the shipping options available for your location. Contact us through our email sales@njmotion.com or by phone +34 626 242 415.
What Type of Warranty Do You Offer for your Products?
Warranty coverage varies by product and its use. Our products are backed by a 3-year limited warranty. If you require assistance, please contact our support team.
How Can I Learn more about You?
You can become part of the NjMotion community, experts passionate about everything related to simulation, by following us on Instagram, Facebook and Youtube.
Cockpit
How Can I Adapt the Compact to My Chassis?
It’s a very simple process. Click on this link to access the help support steps.
Can Seat Rails be Installed on My Motion Simulator?
If possible, the weight should preferably be on the pivot point.
Can I Customize any of the Products?
At NjMotion, we manufacture and distribute our own products. In our facilities, we have CNC milling, laser cutting, vinyl wrapping, welding, hydraulic folding, and 3D printing services. This enables us to offer the best quality products at competitive prices. In addition, we have the ability to provide custom supports or parts to meet the specific needs of our customers.
What Maintenance should I Follow with My Motion Simulator?
It is not necessary to follow product maintenance, as its conditions do not require it.
Software
What is SimTools Motion Simulator Software?
SimTools is designed to operate motion simulators, control panels, transducers (low effect actuators), wind simulators and more. All this providing the user with the flexibility necessary for almost any type of motion simulator design. See this link to learn more.
What are Potentiometers for and how to Use Them?
Consult the instruction manual in the section.
What Version of SimTools should I Use?
Version 3.0 is the right one.
Is it Possible to Configure the Direction of Movement?
Yes, check out this video to learn more.
How could We Adapt the Sensitivity or Amount of Movement?
It is necessary to consult the potentiometers, what they are for and locate them.
Check out this video to learn more.
What Steps should I Follow to Install My Games?
Check out this video to learn more.
What Steps should I Follow for the Installation of SimTools Software?
Self-help video or flyer. X Simulators is the software community to access forums or help
How can I configure the sensitivity or the movement experience? Can I vary the sensitivity of the movement?
There are three options, 1: Low, 2: Medium 3: High
Video specifying the minute where they can find the answer
Various profiles in each plugin.
Accessories
What Monitor Size is the Stand Compatible with?
Steel: Compatible up to 27 inches.
Aluminum: Compatible up to 65 inches.
* Depending on the support model.
Motion Systems
What are the Differences between the Compact-R and Compact Evo?
The Compact-R has proven its quality and reliability for more than three years on the market. We continue to have it available and it is the best solution for all budgets.
The Compact Evo represents a progression of the Compact-R, which positions it as the superior range. It features improvements in sound, speed, smoothness, force, precision and definition in its movements. Comment end
